Delayo. Guides

Practical, plain-English answers to the questions passengers actually have about UK train delay compensation — beyond just checking a single claim. Looking to claim right now instead? Head to our operator-by-operator Delay Repay guide or start your claim on the homepage.

• Can You Claim Delay Repay Without a Paper Ticket?
  You don’t need to dig out a paper ticket to claim. Here’s what National Rail and operators accept as proof of travel instead.
• Season Ticket Refunds vs Delay Repay: What’s the Difference?
  Two different processes that both involve season tickets and both involve money back — but work in completely different ways.
• Do Engineering Works Count Towards Delay Repay?
  A weekend of engineering works doesn’t automatically rule out compensation — but it changes what you’re actually being measured against.
• Is My Cancelled Train Still Eligible for Delay Repay?
  Cancelled doesn’t mean "no compensation" — it means your claim is worked out a little differently. Here’s how.
• 15 vs 30 Minutes: Delay Repay Thresholds by UK Train Operator
  Most operators compensate from 15 minutes late — but not all of them. Here’s the full breakdown, by operator.
• Missed a Connection Because of a Delay? Here’s What You Can Claim
  A missed connection isn’t automatically compensable — it depends on two specific things about how your ticket and journey were set up.
• What Is Delay Repay? A Complete Guide to UK Train Compensation
  The full rundown of how UK train delay compensation actually works — the standard tiers, claim windows, season tickets, and where the Consumer Rights Act 2015 fits in.
• My Delay Repay Claim Was Rejected — What Can I Do?
  Rejected doesn’t always mean the end of the road. Here are the usual reasons claims get turned down, and the free Rail Ombudsman process for challenging one.
• How Long Does Delay Repay Take to Pay Out?
  A realistic timeline for when your Delay Repay compensation should actually land — and what to do if it’s taking far longer than that.